How our clients evaluate PaynoPain’s online payment platform

At PaynoPain, our merchants’ opinions are a key pillar for ongoing development, especially for our online payment platform. To measure satisfaction and identify areas for improvement, we conducted a survey among users of our payment solutions.

The results reflect a very positive assessment of both the overall service quality and the platform’s specific functionalities.

Overall rating of the online payment platform

Providing a good shopping experience is a fundamental factor for the success of any business. According to our 2025 survey “Payment Methods: The Final Decision,” only 20% of consumers would return to an online store after experiencing payment issues. This highlights the importance of having an efficient, secure, and fast online payment platform.

A highly rated payment experience

The overall rating of our merchants’ experience with PaynoPain is very high (4.84/5), with 96% awarding a score of 4 or 5. The vast majority of clients state that they would implement our online payment gateway again, reinforcing our positioning as a trusted tech partner within the payments ecosystem.

What do PaynoPain clients value most?

We know the overall satisfaction level of our online payment platform, and the results show certain aspects are particularly well appreciated by clients, with some receiving near-perfect scores.

Variety of payment methods

The availability and variety of payment methods receive very high marks (4.82/5), reflecting PaynoPain’s excellent adaptation to market needs and different customer profiles:

• Digital payment methods such as wallets that allow carrying a physical card on a mobile device (Google Pay or Apple Pay) enable fast and secure transactions.
• Local payment methods like Bizum in Spain or MB Way in Portugal ensure convenience for users and increase conversion rates.
• “Buy now, pay later” solutions offer the possibility to finance purchases quickly and easily, providing flexibility for consumers and enabling higher-value purchases.

This diversity enables merchants to adapt to different markets and customer profiles using a single platform.

24/7 technical support

PaynoPain’s technical support receives very high ratings, with an average score of 4.77. It is particularly valued for its speed, efficiency, and assistance during incidents, available 24/7.

Many merchants highlight the quality, personal approach, and guidance provided by the support team as one of PaynoPain’s strengths.

Security on the online payment platform

Security is one of the best-rated aspects, with a clear concentration of top scores (4.75/5). Most clients emphasize the trust and robustness of the system, supported by three key pillars:

• Compliance with PCI DSS certification, ensuring the highest standards of security and confidentiality.
• Data tokenization, replacing sensitive information with tokens and preventing storage of critical data.
• Proprietary anti-fraud system, analyzing transactions in real time to detect suspicious patterns and protect the integrity of each payment.

Integrations

Technical integrations have a solid rating (4.68/5), thanks to reliability and the ability to connect with external platforms and merchants’ own systems.

Compatible platforms with our online payment gateway include Shopify, PrestaShop, WooCommerce, Magento, Odoo, as well as custom developments via API, enabling the gateway to adapt to e-commerce of different sizes and sectors.

New control panel

The new PaynoPain control panel maintains a high rating (4.65/5), highlighting information clarity, ease of use, and efficiency in daily transaction and report management.

The latest version includes an intuitive and optimized dashboard, simplifying access to key functions, streamlining daily operations, allowing merchants to monitor payments from a single interface. It also includes extended sections to customize checkout, manage physical POS in real time, and access tools to analyze key business metrics.

Usability, design, and interface

Usability and interface design receive positive ratings (4.65/5), highlighting a clear and intuitive user experience, optimizing navigation and platform management.

Technical documentation

Technical documentation, while mostly positively rated (4.52/5), has some opportunities for improvement, especially in:

• More detailed explanations for certain processes
• More complete practical examples
• Continuous updates for developers
  

These suggestions are already part of the product’s continuous improvement roadmap.

PaynoPain online payment platform

Your ideal virtual POS for your business

Survey results confirm that our online payment platform offers excellent value for money, with an average rating of 4.68/5. Additionally, the recommendation level is very high: 88% of clients would implement the solution again and recommend it to other businesses.

If you want to improve your business’s efficiency and security, contact our sales team to discover how PaynoPain’s advanced payment solutions can boost your business.