IVR

What is the IVR system?

IVR (Interactive Voice Response) is an automated telephony technology that allows users to interact with a system through a phone call without the need for an operator to be present.

This system collects information and directs calls within a company to the appropriate department or recipient. It guides the user through pre-recorded audio or automated messages, allowing them to select options from a predefined menu. Depending on the chosen option, the call is automatically routed or the requested information is provided.

Advantages of the IVR system for businesses

• Improved customer service: guides and resolves common inquiries quickly, enhancing the user experience.

• Reduced waiting times: decreases the workload of agents and speeds up user assistance.

• Personalized messages: allows menus to be adapted according to the specific needs of the business.

• Professional image: projects a more corporate and organized experience.

• 24/7 availability: provides continuous support even outside agent hours.

IVR with payment platform: automates payments too

If you need more information about how a payment service for IVR works, we provide some blog articles for further reading.

• IVR payment solution for call centers