IVR

What is the IVR system?

The IVR system, or Interactive Voice Response, is an automated telephony technology that allows interaction through phone calls.

This system gathers the necessary information and routes calls within a company to the appropriate recipient or department. IVR solutions guide users through prerecorded audio messages, allowing them to choose from a preset menu and automatically directing calls without the need for a live operator.

Advantages of IVR systems for businesses

IVR systems offer multiple benefits when implemented in any company:

• Improved customer service and better customer experience

• Increased agent productivity and reduced waiting times

• Personalized messages based on customer needs

• More professional and corporate brand image

• 24/7 availability

IVR with payment gateway: automate your payments too

If you want to learn more about how IVR payment services work, here are some articles from our blog:

IVR payment solution for call centers