Agentic Commerce: the AI that will shop for users

2026 will mark a turning point in how we consume products and services. Artificial intelligence will stop being just an assistant and become an autonomous actor in the purchasing process, giving rise to Agentic Commerce.

In this article, we analyze what Agentic Commerce is and how it will impact the user shopping experience, as well as e-commerce businesses.

What is Agentic Commerce?

Agentic Commerce is a digital commerce model in which AI agents act autonomously throughout the purchasing process.

This concept has emerged due to the growing role of AI in buying and selling products and services. This change will significantly impact the consumer experience, enabling faster processes, fewer frictions, and considerable time savings.

Artificial intelligence is already part of the strategy for many Spanish companies: according to the latest INE survey on ICT and e-commerce usage, 21.1% of companies (with 10 or more employees) used AI in the first half of 2025, an increase of 8.7 points compared to the previous year.

How does Agentic Commerce affect the user shopping experience?

The rise of Agentic Commerce will directly transform the relationship between users and digital businesses. By delegating part of the purchasing process to AI agents, the user experience evolves into a different model from what we are used to:

Autonomous assistance in purchasing

AI agents can manage large parts of the purchasing process, from initial research to payment confirmation. This reduces errors and waiting times while maintaining human supervision when necessary.

Product comparison and optimization

Intelligent agents analyze multiple variables, from price, availability, and quality to the user’s history, providing the best solution for each customer. This allows for data-driven and personalized purchasing decisions.

Integration with modern payment platforms

For Agentic Commerce to be scalable, payment systems must be prepared to operate automatically. It is essential to have a virtual POS and online payment platform that allow fast, secure, and scalable transactions, such as those offered by PaynoPain.

Enhanced user experience

Reducing friction in the purchasing process increases satisfaction and loyalty. It also opens the door to new business strategies, such as automated subscriptions and personalized offers, delivering a user-centered commerce experience.

Prepare your business for Agentic Commerce with PaynoPain

Automate your payments with our online payment platform

At PaynoPain, we are ready to support you in this transition toward autonomous commerce. With our virtual POS and online payment platform, your payment processes are automated securely, efficiently, and at scale, adapting to the new AI-driven business models.

If you want to leverage the potential of Agentic Commerce to enhance your customers’ experience and optimize your sales in 2026, contact our sales team through the following form.